Privacy Policy

1. Who is responsible

MangoMop is a trade name of Fox Care LLC (Miami, Florida, USA), which operates mangomop.com and the MangoMop app and is responsible for your data under this policy. Contact: info@mangomop.com.

2. What we collect

Account data: name, e-mail address, password (stored only as a hash by our authentication provider), account type and language.

Cleaning requests: address, ZIP code, home details, photos you attach, dates and time windows, notes, price offers and the cleaner you select.

Messages between customers and cleaners inside the app.

Visit records: time and approximate location of check-in and check-out — this protects both sides in a dispute.

Cleaner profiles: bio, service ZIPs, rates, portfolio photos, ratings and reviews, and — for verification — a government photo ID, a live selfie and the result of background screening.

Payments (cleaners): top-ups are processed by Stripe; we receive the amount, date and a payment reference, never your full card number.

Technical data: IP address, browser type and pages visited in server logs, kept for security and debugging.

3. How we use it

To run the marketplace: match requests with cleaners, show offers, schedule visits, deliver messages and notifications, keep visit records, calculate commissions and process disputes. To keep the platform safe: verify cleaners, detect fraud and abuse, enforce our terms. To send transactional e-mails you would not want to miss (a cleaner was selected, a visit was cancelled). Marketing e-mail is sent only with your explicit opt-in and always has an unsubscribe link. We do not use your data for advertising and we do not sell it.

4. Who can see what

Your address is shown only to the cleaner you select for a visit — never in the public listing. Cleaners' public pages show what they choose to publish (name, photo, bio, rates, portfolio, ratings). Reviews are shown with first name and initial. Cleaners never receive customers' e-mail addresses from us, and MangoMop never contacts a cleaner's own imported clients.

5. Service providers

We use a small number of providers who process data on our behalf under contract: Supabase (database and authentication, hosted in the United States), Vercel (web hosting), Resend (transactional e-mail), Stripe (card payments) and a background-screening provider for cleaner verification. Each receives only what it needs for its task. Photos you ask us to analyse are sent to Anthropic (AI, United States) — see the next section.

6. Photos and automated analysis

When you post a cleaning request you may attach photos of your home. If — and only if — you press “Read my photos”, those photos are sent to Anthropic, our AI provider in the United States, which returns a short written description of the rooms and how much work they need. Nothing else about you goes with them: not your name, not your address, not your contact details, not your account history. Photos you attach without pressing that button never leave our own storage.

The description is about rooms and surfaces. We instruct the model never to describe, identify or comment on people or pets that happen to appear in a photo, and never to read documents, screens or anything else that would identify who lives there. You see the result in full before you post: you decide whether it is attached to your request, and you can remove it with one tap.

Anthropic processes the photos on our behalf under contract and does not use them to train its models. The description is kept with your request and deleted with it (see “How long we keep data”). No decision about you is made automatically — cleaners read the description and set their own price, and you choose the cleaner.

7. Cookies

We use a session cookie to keep you signed in and a cookie that remembers your language. We do not use advertising or cross-site tracking cookies.

8. How long we keep data

Account and profile data: while your account is active. Visit records, messages and dispute files: 3 years after the visit, because they may be needed to resolve claims. Verification documents: until verification is complete plus the time required by our screening provider, then deleted. Payment references and ledger entries: as required by tax and accounting law (typically 7 years). Server logs: 90 days.

9. Security

All traffic is encrypted (HTTPS). Access to personal data is restricted to what each role needs — for example, row-level security in our database ensures a cleaner can only read requests they are involved in. Card data never touches our servers. No system is perfectly secure; if a breach affects you we will notify you as required by law.

10. Your rights and choices

You can view and edit your profile in the app. You can ask us to access, correct or delete your personal data, or to stop marketing e-mail, by writing to info@mangomop.com from the address on your account. We answer within one business day and delete accounts within 30 days of a verified request, except records we must keep by law. Florida residents and residents of other regions with privacy laws have the rights those laws provide; we honour them equally for everyone.

11. Children

MangoMop is for adults. We do not knowingly collect data from anyone under 18; if you believe a minor has created an account, tell us and we will remove it.

12. Changes and contact

We will announce material changes to this policy in the app or by e-mail before they take effect. Questions about privacy: info@mangomop.com, or any channel on the Contact page.