Terms of Service

1. Who we are

MangoMop ("MangoMop", "we", "us") is a trade name of Fox Care LLC, based in Miami, Florida, USA. We operate the website mangomop.com and the MangoMop web app — an online marketplace where customers in Brickell & Downtown Miami post cleaning requests and independent cleaning professionals ("cleaners") offer their services. You can reach us at info@mangomop.com — see the Contact page for all channels.

2. What MangoMop is — and is not

MangoMop is a marketplace and a set of tools: posting a request, receiving offers, scheduling, chat, check-in/check-out records, reviews and a dispute process.

MangoMop is not a cleaning company. Cleaners are independent contractors who set their own prices and decide which jobs to accept. They are not our employees, agents or partners, and we do not supervise, direct or guarantee their work. The agreement to clean is between the customer and the cleaner; MangoMop is not a party to it.

3. Accounts

You must be at least 18 years old and provide accurate information. Keep your password safe — you are responsible for activity under your account. One person, one account. We may suspend or close accounts that violate these terms, put other users at risk, or are used for fraud, harassment or unlawful activity.

4. Fees and payments

For customers: posting a request, receiving offers and using the app is free. MangoMop charges customers nothing and adds no markup. You pay your cleaner directly, at the price you accepted, in the way the two of you agree (for example cash, Zelle or another transfer). MangoMop does not process the payment for the cleaning itself.

For cleaners: MangoMop earns a commission only when a cleaning happens through the platform — 1% of the agreed price for a one-time cleaning, 0.5% per completed visit of a recurring series, and 0% for clients you bring yourself. The commission is deducted from a prepaid balance that you top up in USD 10.00 increments by card; card payments are processed by Stripe, Inc. and MangoMop never receives or stores your full card number. When a customer selects you, the commission for that cleaning is placed on hold; it is charged 24 hours after check-out if no dispute is open, and released back to your balance if the cleaning does not take place. The balance is closed-loop: it can only be used for MangoMop commissions and cannot be transferred. All amounts on MangoMop are in US dollars (USD). Refunds of unused balance are described in the Refund & Cancellation Policy, which is part of these terms.

5. Scheduling, cancellations and no-shows

Customers can cancel a cleaning from their account at any time. Cancelling less than 12 hours before the visit counts as a late cancellation and is shown on your reliability record; three late cancellations block new requests. Cleaners can cancel a visit through the platform; for recurring cleanings the customer is offered the best available replacement and keeps the right to decline it. Repeated cancellations and no-shows lower a cleaner's ranking and can lead to removal. The full rules are in the Refund & Cancellation Policy.

6. Verification and safety

Cleaners must pass photo-ID verification with a live selfie match and background screening before they can accept jobs. Verification reduces risk but is not a guarantee. Use the same judgment you would with any home service, keep valuables put away, and in an emergency call 911 first. Every visit has a timestamped, geolocated check-in and check-out so there is always a record of who was in the home and when.

7. Problems and disputes

Report a problem within 48 hours after the visit's check-out through the app. We review disputes using the visit records and both sides' statements; theft claims require a police report. Our decisions govern platform consequences only — ratings, standing, commissions and account status. They do not replace your legal rights or determine liability between you and the other party.

8. Reviews, photos and other content

Reviews must be honest and about a real visit. By posting content (photos, reviews, profile text) you give MangoMop a non-exclusive licence to display it on the platform in connection with the service. We may remove content that is false, abusive, off-topic or unlawful. Photos marked "verified result" are taken from within completed jobs and cannot be edited by the cleaner.

9. Referral credits and promotions

A cleaner who invites another cleaner receives a USD 5.00 credit after the invited cleaner completes their first cleaning through MangoMop. Referral credits are added to the prepaid balance, can only be used for commissions, are not cash and cannot be withdrawn or transferred. We may change, limit or end any promotion at any time, and remove credits obtained through fake accounts or other abuse. Any other promotion states its own conditions where it is offered.

10. Acceptable use

Do not use MangoMop for anything unlawful, to harass or discriminate, to post false requests or fake offers, to scrape or copy the service, to interfere with its operation, or to collect other users' personal data outside the normal use of the platform.

11. Disclaimers and limitation of liability

MangoMop is provided "as is". To the fullest extent permitted by law we make no warranties about the cleaners, the customers, or the results of any cleaning, and we are not liable for the acts or omissions of any user or for indirect, incidental or consequential damages. Where liability cannot be excluded, our total liability for all claims in any 12-month period is limited to the greater of USD 100 or the fees you paid to MangoMop in that period. Nothing here limits liability that cannot be limited under applicable law.

12. Ending your account

You can close your account at any time by writing to info@mangomop.com from the address on your account. MangoMop may suspend, restrict or permanently close any account at any time, at its sole discretion, with or without prior notice, and is not obliged to disclose the reason. This includes, without limitation, suspected fraud, abuse of other users or staff, circumvention of the platform, safety concerns, or risk to the service. Where the law of your jurisdiction requires a reason or notice, that law prevails. Closing an account — by you or by us — does not erase obligations that already arose (completed cleanings, held commissions, open disputes). Any unused prepaid balance is handled as set out in the Refund & Cancellation Policy: if we close your account without cause, the remaining balance is refunded.

13. Changes, governing law and contact

We may update these terms; material changes are announced in the app or by e-mail at least 7 days before they take effect, and continued use after that date means you accept them. These terms are governed by the laws of the State of Florida, and any dispute that cannot be resolved informally will be brought in the state or federal courts located in Miami-Dade County, Florida. Questions: info@mangomop.com.